Find out more about our team
Annie is chief experience officer at Northumbria Healthcare NHS Foundation Trust. She has led on one of the most comprehensive patient experience programmes in the NHS and is now leading on a pioneering real-time staff experience programme.
A Health Foundation Generation Q fellow, Annie graduated from an 18 month leadership scheme in 2012 designed to develop a new generation of leaders for quality improvement in healthcare. Annie has extensive experience in developing integration in healthcare. She has recognised expertise in engaging patients and carers in service re-design and improvement. Annie is also a trustee of the Picker Institute, a not-for-profit organisation that makes patients’ views count in healthcare. She began her career as a speech and language therapist, working in, and ultimately leading, Northumbria Healthcare’s stroke team over a 20 year period.
Anna is director of quality development at Northumbria Healthcare NHS Foundation Trust. She supports, trains and coaches staff across the UK in improvement and innovation skills, helping teams to lead and evaluate complex innovation and improvement work.
Anna is a Health Foundation Generation Q improvement fellow, an Ashridge Business School alumni and senior fellow for the University of Bath, where she teaches on a large online open course for quality improvement in healthcare. Anna has many years of experience as a clinical and operational leader using quality improvement methodologies to speed up the adoption of evidence into practice. She is passionate about the co-production of services, citizen science and the role of leaders in creating improvement cultures.
Director of leadership and organisational development at The King's Fund
Suzie is a Health Foundation Generation Q fellow and is currently director of leadership and organisational development at The King’s Fund. Suzie has significant experience as an operational healthcare manager and has successfully led on improvement work as well as multiple major change programmes at an organisational level.
An advocate of relational leadership and empowerment, Suzie is passionate about creating the right conditions to enable staff to make improvements. She took a lead role in establishing an improvement directorate of NHS improvement where she was director of leadership and quality improvement. She led on the creation of the Sheffield Microsystem Coaching Academy which develops capability for staff and patients, and is a trained leadership coach, working with senior clinicians to increase their performance.
RUBIS.Qi Service Improvement Project Manager
Nicola joined RUBIS.Qi in November 2017 and is the project manager for a number of Health Foundation programmes, such as Innovating for Improvement, Scaling Up Improvement and QLab. Nicola has worked in the charitable sector co-ordinating Big Lottery funded projects for the blind and vision impaired.
With a background in private sector HR management, Nicola has managed multiple large scale redundancy, training and redeployment projects in the UK and Poland.
RUBIS.Qi clinical associate
Lainey joined RUBIS.Qi as a clinical associate in 2018. She has worked in Northumbria Healthcare surgical business unit as a service lead in health psychology since 2012 where she led an award winning initiative to embed compassion and trauma informed care in obstetrics, gynaecology and neonatal services. This work is now being scaled up across the trust and includes a compassionate leadership orientation. Her interest in quality improvement began in a seconded role to operationalise the clinical governance framework within a mental health trust and she is passionate about including patients in service evaluation and design. Lainey has had a career that spans over thirty years, from inpatient hospital care for individuals with serious mental illness, to primary care mental health. She continues to practice as a clinician, supervisor and trainer.