What can we offer?


As experts in quality improvement, we believe strongly that understanding our patients’ needs and their experiences of healthcare are fundamental to how we think about quality and continually improving NHS services.

As recognised system leaders, we offer significant expertise in leading, organising, and mobilising improvement activities.

We are currently working with 14 teams across the country as the official support providers to the Health Foundation’s Scaling Up Improvement programmes two and three.

We offer a tailored coaching and advisory service that supports individuals and organisations to develop the skills they need to drive forward quality improvement and innovation within their own organisation.

This includes:

  • Expert knowledge of involving patients through co-design production and nationally recognised experience of delivering patient experience programmes.
  • Bespoke tools and techniques and hands-on support. This includes robust measurement and evaluation solutions to enable organisations to map progress over time.
  • An understanding of the NHS, its systems and cultures to help organisations navigate the complexities of large-scale change and the many technical and interpersonal skills needed to get things done at pace.