What can we offer?


As experts in quality improvement, we believe strongly that understanding our patients’ needs and their experiences of healthcare are fundamental to how we think about quality and continually improving NHS services.

As recognised system leaders, we offer significant expertise in leading, organising, and mobilising improvement activities.

This includes:

  • Expert knowledge of involving patients through co-design production and nationally recognised experience of delivering patient experience programmes.
  • Bespoke tools and techniques and hands-on support. This includes robust measurement and evaluation solutions to enable organisations to map progress over time.
  • An understanding of the NHS, its systems and cultures to help organisations navigate the complexities of large-scale change and the many technical and interpersonal skills needed to get things done at pace.

Current client and projects

We have extensive experience of supporting a wide range of organisations and projects which have transformed care for patients and improved quality.

We are currently supporting seven NHS teams across the country as official support providers to the Health Foundation’s third Scaling Up Improvement programme having also supported round two of this programme. We are providing tailored support to 23 teams across health and social care as part of the Health Foundation’s Innovating for Improvement programme in partnership with The Royal College of Physicians.

We are supporting a new and ambitious collaborative which will drive forward quality improvements for patients having joint replacement surgery as part of the Quality Improvement in Surgical Teams (QIST) collaborative a partnership between Northumbria Healthcare, British Orthopaedic Association, University of York trials unit and NHS Improvement.

Working in partnership with The King’s Fund we are supporting NHS trust boards to develop the knowledge and skills they need to embed quality improvement across their organisation as part of NHS Improvement’s Leadership for Improvement Board Development Programme.