Susy gained BSc (Hons) biochemistry and biology from Keele University, from which she went on to train as a clinical biochemist gaining MmedSC at University of Birmingham and continued with her development gaining her doctorate at Middlesex University in evaluation for improvement in healthcare.
Susy has worked in a variety of settings including higher education and the NHS, serving the public as biochemist and researcher, improvement/organisational development lead, a manager and a director in the NHS.
She specialises in the development of strategic, team and individual level evaluation and improvement interventions designed to support the development of open and honest cultures that enable the delivery of safe, efficient and effective health care.
She has worked at all levels of the NHS, including cancer intelligence unit and higher education undertaking research. Susy is a Q member with the Health Foundation and also a recognised change agent and accredited coach.
Susy joined Teesside University as associate dean (international) in June 2017, Susy has been developing strong working relationships within the university and with overseas agencies and universities to create beneficial partnerships and opportunities to help raise the profile of the school and university internationally. Susy continues to undertake research into improvement and evaluation in healthcare and remains involved in healthcare improvement through networking, partnerships and involvement in improvement activity across the region. Susy is also a fellow of the higher education academy and continues to deliver teaching at home and abroad and most recently delivered a live webinar with the National University of Singapore in relation to human factor and digitalised healthcare.